Legal
Privacy Policy
Last updated: September 25, 2026
Cincy Haus Cleaning ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our cleaning services.
1. Information We Collect
We collect information you provide directly to us when you request a quote, schedule a cleaning, or contact us. This may include your name, email address, phone number, home address, square footage, and any special instructions about your property. We also automatically collect certain technical information, such as your IP address and browser type, when you visit our website.
2. How We Use Your Information
We use the information we collect to schedule and perform cleaning services, communicate with you about appointments, send booking confirmations and reminders, process payments, respond to your inquiries, and improve our services. We may also use your email address to send occasional updates or promotions — you can opt out at any time.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with our cleaning specialists who need it to perform services at your property, and with trusted service providers (such as payment processors and calendar platforms) who help us operate our business. These providers are contractually obligated to protect your information.
4. Booking & Calendar Integration
When you book a cleaning through our concierge, we create a calendar event on your behalf and send confirmation emails. Booking details — including your name, contact information, service type, and property address — are shared with our team and stored in our booking system to ensure seamless service delivery.
5. Referrals
If you refer a friend through our referral program, we collect the name and email address of both you and your referred friend. We use this information to send invitation emails, track referral status, and issue discount codes when a referral completes a cleaning. Your referral information is never shared outside our organization.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our cleaning specialists are vetted, bonded, and insured. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. You may also opt out of receiving marketing communications at any time. To exercise any of these rights, please contact us using the information provided at the bottom of this page.
8. Cookies
Our website does not use tracking cookies for advertising purposes. We use essential technical cookies and local storage necessary for the site to function properly, such as remembering your form inputs and preferences during your visit.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:
Cincy Haus Cleaning
Phone: (513) 202-6066
Email: info@cincyhausclean.com
Service Area: Greater Cincinnati & Northern Kentucky
