Legal
Terms of Service
Last updated: September 25, 2026
Please read these Terms of Service carefully before using the Cincy Haus Cleaning website or booking our services. By accessing our website or scheduling a cleaning, you agree to be bound by the terms and conditions outlined below.
1. Acceptance of Terms
By accessing or using the Cincy Haus Cleaning website and booking our cleaning services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. These terms constitute a legally binding agreement between you and Cincy Haus Cleaning.
2. Services Provided
Cincy Haus Cleaning provides residential cleaning services including but not limited to deep cleaning, move-in/move-out cleaning, recurring maintenance cleaning, and post-construction cleaning. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. Pricing and service scope are outlined on our price guide pages and may vary based on property size, condition, and location.
3. Booking & Scheduling
When you book a cleaning through our website, you will receive a confirmation email with your scheduled date and time. We make every effort to honor scheduled appointments; however, we reserve the right to reschedule due to weather, staff availability, or other unforeseen circumstances. We will notify you as soon as possible if any scheduling changes are necessary.
4. Pricing & Payment
All pricing is based on the square footage and service type selected at the time of booking. Estimates provided through our online pricing tools are approximate; final pricing may be adjusted if actual property conditions differ significantly from what was described. Payment is due upon completion of services unless other arrangements have been made in advance.
5. Cancellations & Rescheduling
We require at least 24 hours notice for cancellations or rescheduling. Cancellations made with less than 24 hours notice may be subject to a cancellation fee equal to 50% of the scheduled service price. No-shows will be charged the full service amount. Recurring service clients may pause or cancel their recurring schedule at any time with 48 hours notice.
6. Referral Program
Our referral program rewards existing clients with a $50 discount on their next cleaning when a referred friend completes their first service. The referred friend also receives $50 off their first cleaning. Discount codes have no expiration date and cannot be combined with other offers. Cincy Haus Cleaning reserves the right to modify or discontinue the referral program at any time.
7. Property Access & Preparation
You are responsible for providing our cleaning specialists with safe and reasonable access to your property at the scheduled time. We request that you secure or remove valuables, confidential documents, and fragile items before our team arrives. We are not liable for damage to items left in areas being cleaned. If your home is not accessible at the scheduled time, you may be charged the full service amount.
8. Limitation of Liability
Cincy Haus Cleaning and its specialists will exercise reasonable care in performing cleaning services. We are not liable for damage resulting from pre-existing conditions, defective materials, fragile or deteriorating surfaces, or items left in cleaning areas. Our liability is limited to the cost of the specific cleaning service provided. We are not liable for indirect, incidental, or consequential damages.
9. Satisfaction Guarantee
We stand behind our work. If you are not satisfied with any aspect of your cleaning, please contact us within 24 hours of the service completion. We will return to address the specific areas of concern at no additional cost. This guarantee does not cover issues arising from conditions that were not disclosed at the time of booking or that developed after the cleaning was completed.
10. Reviews & Testimonials
We may request feedback from clients after service completion. Submitted reviews may be published on our website and used in marketing materials. By submitting a review, you grant Cincy Haus Cleaning permission to use your first name, location, and testimonial content for promotional purposes without compensation.
11. Privacy
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our data practices.
12. Website Use
You agree to use our website only for lawful purposes. You may not use our site to transmit viruses, malware, or harmful code, or to attempt unauthorized access to our systems. All content on this website, including text, images, and design, is the property of Cincy Haus Cleaning and may not be reproduced without permission.
13. Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the revised terms.
14. Governing Law
These Terms of Service are governed by the laws of the State of Ohio and the Commonwealth of Kentucky, depending on the jurisdiction in which services are performed. Any disputes arising from these terms or our services shall be resolved in the appropriate courts of those jurisdictions.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Cincy Haus Cleaning
Phone: (513) 202-6066
Email: info@cincyhausclean.com
Service Area: Greater Cincinnati & Northern Kentucky
